ITIL V3 Fundamentals, Processes and Service Delivery Concepts

Mr. IT Manager is an attempt to provide the ITIL Fundamentals and Concepts in simple and effective way with the help of practical experience and easy to understand examples. It talks about the standards and relate it with actual scenarios.

Tuesday, 5 March 2013

INCIDENT MANAGEMENT- Part One

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INCIDENT MANAGEMENT- Part One Here we are with one of the most important topic of IT Operations Management. Incident management is th...

Tuesday, 19 February 2013

ITIL : Alert Management -II

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Dear Readers, As promised yesterday, today we are going to understand the responses to Alert Notifications. But before we start that,...

Monday, 18 February 2013

ITIL V3 : Event Management

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Dear Readers, From today, we are starting the study of Service Operation Processes. There are 5 processes covered under Service Opera...

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Saturday, 16 February 2013

4 P of Service Strategy

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Perspective, Position, Plans and Patterns: 4Ps of Strategy In my earlier Posts, we had discussed about the ITIL lifecycle and underst...

Friday, 15 February 2013

Types of Service Providers

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Very often people gets confused in understanding their service providers and matching it with their requirement. Understandin...

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