ITIL Processes

ITIL Processes

In my last post, we talked about ISO Groups and Service Delivery Processes. Here we’ll see how ITIL lifecycle is designed and how processes fit into it.

Before we look at ITIL lifecycle and its processes, let’s understand what process is-

“Process may be considered as a closed loop system with multiple activities and feedback system that utilizes feedback for self corrective action.”

Processes and ITIL Framework

ITIL consists of two parts known as ITIL Core and ITIL Complementary Guidance.  ITIL core takes a holistic view towards IT Service Management providing a complete solution which acts as a best practice guidance for providing IT services to Business.

ITIL Complementary Guidance provides guidance specific to Industry Sectors, Organization Types, Operating Models and Technological Architecture.

ITIL Core may be described as below

The processes are arranged between Service Strategy, Service Design, Service Transition, Service operation and Continuous Service Management as under-

Service Strategy

·         Financial Management

Service Design

·         Capacity Management

·         Availability Management

·         IT Service Continuity Management

·         Supplier Management

·         Service level Management

Service Transition

·         Configuration Management

·         Release Management

·         Change management

Service operation

·         Event Management

·         Incident Management

·         Problem Management

·         Request Fulfillment

·         Access Management

Continuous Service Management

·         Service Reporting and Measurement